Organizational Effectiveness:
Communication Governance
430
Cities & Communities
5MM
Residential and Business Accounts
Business Need
Establish an Integrated Communication Governance oversight approach and mature the Communication Engagement Model that aligns with the company's strategic objectives
Customer Challenge
Communications are unplanned, on an ad-hoc basis, and not tailored to the audience
Understanding the business/project point of view
Integration and timing of business/project communications
Not enough skilled resources and time given to the communication process
Lack of a feedback mechanism
Solution and Results
Assessed current communication capabilities, determined desired state, and conducted gap analysis with recommendations and a proposed plan
Built a scalable, integrated communication approach to meet current and future demands for project consultations and project execution
Increased the effectiveness of communication tools and standards while increasing the communication skills of leaders, managers, project teams, and employees
The company successfully established a communication governance structure, communication council, and integrated processes and tools that helped improve the overall communication efforts.
