Business Need
- Conduct an assessment to determine the operational readiness state of the Grid Modernization Program’s supporting work streams
- Conduct an assessment to determine the overall change impact and risk of technology changes introduced by the program’s work streams
- Develop mitigation plans to reduce/close gaps and define the immediate needs to ensure end-to-end operational readiness for technology deployments
Challenge
- Creating awareness and preparing the organization for the successful launch of the
Program’s work streams
- Defining various organizational and operational readiness requirements to ensure that all stakeholders are ready for Go-Live, as well as the technology asset’s ongoing operations & maintenance
- Establishing an operations transition plan to ensure a seamless transition and
knowledge transfer for people, process, procedures, and tools to help ensure
long-term support and maintenance
Solution and
Results
- Facilitated the development and execution of:
- Communications plan for targeted stakeholders
- Training strategy for end-users & support staff
- Technology and deployment readiness checklists for Go-Live of technology infrastructure,
end-users, and end-devices
- Operations transition plan that included an operations support model, operational processes and procedures, and knowledge transfer activities
- Business continuity plan to address disaster recovery requirements
