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Major U.S.
Electric Company

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Employee Engagement
Improvement

Customer Profile

A major U.S. Utility that serves 430 cities & communities with a total customer base of ~5 million residential & business accounts within Central, Coastal, and Southern California.

Bridgewater Approach

  • Assessed a Utility’s Employee Engagement Improvement program for by conducting a cross-functional assessment for recommended improvements and implementation. Define organizational and operational solutions to ensure employee adoption and sustainment.

Results

The company successfully implemented improvement solutions through a sustainable process. This repeatable methodology was available for their multi-year journey with the Improvement program

Customer Challenge

  • Improve the maturity for Employee Engagement Improvement program to eliminate silos, drive integration, and create a holistic approach to continuous improvement

Bridgewater Solution

  • Enhanced work environment by fostering collaboration and respect
  • Improved plans by addressing universal themes or concerns
  • Awareness and visuality of training solutions, resources, and tools
  • Communication strategy and plan for targeted stakeholders
  • Common repository for team and employee access
  • Management briefings and Team deep dive working sessions
  • Partnership between Human Resources and supporting departments
  • Supportive Tools: metrics, dashboard, status reports, project roadmap, communication collateral, and a knowledge transition plan
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