Mobile Home Park
Program: Large
Electric Utility

125

Years in Service

10K

Employees

14 MM

Customers Across Multiple
Counties

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Business Need

Improve the PMO structure to support the MHP Utility Electric
Upgrade pilot program
Align external and internal stakeholder engagement in support of the
program's objectives
Define standard processes in support of the MHP meter conversions
Establish a customer-focused approach with MHP owners
Develop reporting tools for approved projects under the MHP program

Challenge

Educating and building awareness of the MHP program’s attributes
with MHP owners
Communication breakdown across owners, contractors, engineers,
and other utilities
Lack of structure and poor project planning were leading to significant
inefficiencies
Project prioritization was driven by first in and not by a standard
set of criteria

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Business Strategy Image

Solution and
Results

Established and implemented the PMO discipline across the MHP
project’s portfolio
Standardized the process over 6 phases to ensure repeatability across
all projects within the portfolio
Reduced the cycle time between work phases by 50%
Improved handoff and reduced delays with increased communications
and routine reporting
Improved client satisfaction with MHP owners and external vendors
with regular status updates and management of expectations