Program Management IT Implementation of AMI – Large Electric Utility

0 + Years

In Electric Utility Service

0 +


0 Mn +


Business Strategy Image

Business Need

  • Multi-year AMI roll-out
  • Define and prioritize business process changes
  • Many implementation projects
  • People, process, and technology integrations
  • Technology changes
  • Full deployment life cycles for each project (planning, analysis, design, construction, testing, deployment, and support)
  • Organization readiness and change management
  • Tracking and reporting (at all levels; internal & external)
  • Financial, risk, compliance, and change management
  • Resource management
  • Customer outreach


  • New technology (2007) – meters, systems, integration, and communication
  • New processes – completely changing all workflows
  • Meter deployment from vendor factory delivery to testing, logistics, and installation including material handling, inventory, and tracking
  • Ensure customer services are not interrupted
  • Systems operations
  • Multiple vendors and services
  • Communications
  • Organization change management
  • Training
Business Strategy Image
Business Strategy Image

Solution and

  • Established Program/project management governance and disciplines including: roles and responsibilities, scope management, schedule management, financial management, risk management, documentation management, compliance, issues, and escalation
  • Implemented standards and processes
  • Establish communications (internal and external)
  • Successful implementation. On schedule and under budget with minimal customer issue