Program Management IT Implementation of AMI – Large Electric Utility

125

Years in Electric Utility Service

Employees

Customers

Multi-year AMI roll-out
Define and prioritize business process changes
Multiple implementation projects occurring at once
People, process, and technology integrations
Technology changes
Complete deployment life cycles for each project (planning, analysis, design, construction, testing, deployment, and support)
Organization readiness and change management
Tracking and reporting (at all levels; internal & external)
Financial, risk, compliance, and change management
Resource management
Customer outreach

New technology (2007) – meters, systems, integration, and communication
New processes – completely changing all workflows
Meter deployment from vendor factory delivery to testing, logistics, and installation including material handling, inventory, and tracking
Ensure customer services are not interrupted
Systems operations
Multiple vendors and services
Communications
Organization change management
Training

Established Program/project management governance and disciplines including: roles and responsibilities, scope management, schedule management, financial management, risk management, documentation management, compliance, issues, and escalation
Implemented standards and processes
Tracking, reporting, reviews, and approval
Establish communications (internal and external)
Delivered a successful implementation that was on schedule and under budget with minimal customer issues