Organizational Effectiveness: Public Safety Public Shut Off (OCM)
430
Cities & Communities
5MM
Residential and Business Accounts
Business Need
Develop and implement a non-disruptive approach to change to become the new norm and a part of day-to-day business
Challenge
Emerging technologies, grid infrastructure, an aging workforce, requirements for creating entirely new digital business models, the need for improved capability of Public Safety Power Shutoffs (PSPS), specialized talent, and inescapable disruption on the horizon
Solution and
Results
Developed and implemented a cohesive approach to change as part of the overall PSPS Readiness Activation Plan
Identified and tackled key weak stress points in the deployment plan
Created a “pull system” to drive change across the organization
Developed and implemented tools and processes to prepare customers for the summer 2020 Public Safety Public Shutoff Incident Management Team Activation
The company successfully implemented organizational readiness using advanced tools and processes in preparation for the summer 2020 PSPS IMT activation.
