Smart Mobile Workforce – Midsize Software Products Company

0 + Years

In Electric Utility Service

0 +

Employees

0 Clients

Customers

Business Strategy Image

Business Need

Repeatable products implementation process
Eliminate manual tasks and implement technical automation (where possible)
End-to-End integration with material inventory, GIS, and time management
On-demand training
Work order management – eliminate manual processes
Workforce schedule and dispatch – eliminate manual processes
Eliminate papers/hardcopies
Asset management
Outage and restoration tracking
Customer service representative mobile tool
Training

Challenge

No integrated platform
Work orders are not tracked or scheduled in a timely manner
Lack of tools for field workers to complete tasks
Assets are not tracked and integrated with work order
Duplicate orders
Missing orders
Location of assets are not accurate or updated
Location of field service representatives are not communicated
Outage reporting are manual (via phone)
Lack of customer engagement

Business Strategy Image

Business Strategy Image

Solution and
Results

Implemented work order creation, tracking, and reporting
Implemented field service representatives’ tasks assignments
Provided online/real time training material (including editing capability)
Integrated assets with legacy material inventory repository
Implemented field service representatives’ location identification to allow customers/Utility to improve communications and tracking
Implemented outage identification (current and future) to allow customers to report outages
Provide customer mobile capabilities to communicate with Utility