Technical
Meter
Modernization

Delivering Safe and Reliable
Energy in an Environmentally
Responsible Way to Better
the Lives of the Public

2 MM

Consumers

1200

Employees

15K

Square-Mile Service
Area

Business Strategy Image

Business Need

Migrate existing platform to cloud-based SaaS Platform
Architectural design and pilot plan
POC for validation of capabilities and performance standards in
the SaaS Platform
Transition plan for the implementation of a new SaaS Platform

Challenge

Solution requirements were not vetted fully
Proof of concept scope was not defined clearly
Technical builds/configurations were unknown
Understanding of Automated Meter Reading (AMR)
The end-state solution was not articulated clearly
Business processes were incomplete or non-existent

Business Strategy Image

Business Strategy Image

Solution and
Results

Developed to-be process design removing excess (utilizing Lean
Six Sigma methods)
Validated capabilities and performance through comprehensive test
strategy/plan
Used technical architecture to support standard operating procedures
and requirements
Created an OCM plan to support organizational training & knowledge
transfer
Created a transition plan for full implementation