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Telecommunications Master Plan Initiative - Mid- Size Electric Utility

125

Years in Electric Utility Service

2,700

Employees

420K

Customers

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Business Need

  • Develop 10-year Telecommunications Strategic Roadmap
  • Integrate telecom infrastructure
  • Develop budget in support of regulatory and upcoming General Rate Case cycles
  • Alignment of Business and Technology Roadmap
  • Cost model to support the implementation plan
  • Create business readiness for change
  • Build out PMO capabilities and discipline
  • Increase executive collaboration

Challenge

  • Lack of consensus among Executives on a common Telecommunications Master Plan (TMP)
  • Poor integration of strategic planning with business lines and technology department
  • No defined budget requirements to support TMP resources
  • Absence of executive commitment in support of the defined strategy
  • Project approval and prioritization are not aligned with future strategy or TMP
  • No routine project updates on scope, schedule, budget & risks
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Solution and
Results

  • Aligned a business-driven Telecommunications Roadmap to support a 10-year Telecommunications Master Plan (TMP)
  • Delivered a sustainable cost model to understand capital and O&M requirements to fund TMP, regulatory, and GRC planning
  • Coached executives on effective communications to support integrated planning and strategic alignment
  • Built alignment of executive commitment to TMP
  • Established review cycles for TMP to provide status updates and monitor progress
  • Defined standards project management discipline across key stakeholders
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