Organizational Effectiveness:
Wildfire Mitigation and Vegetation Management
430
Cities & Communities
5MM
Residential and Business Accounts
Business Need
Build awareness of the need to adopt new inspection processes and understand the benefits of reimagined inspections
Reinforce the reality that inspectors’ expertise in the field cannot be designed out of the inspection processes
Customer Challenge
New ways of working required to conduct quality asset inspections
The perception that technology will replace employees
Lack of ongoing stakeholder engagement to reinforce behavior changes
Solution and Results
Provide strategic framework, guidelines, methods, and tools to develop, execute and track communications
Develop clear, compelling messaging on why change is happening and how technology frees up employees to perform value-added work
Validate that messages are received and understood
Stakeholder communications effectively told the story of organizational readiness to transform the wildfire mitigation and vegetation management inspection process and how we operate and work in a changing environment. Deliverables were compelling, people-focused, clear in purpose, backed by leadership, and constantly reinforced to sustain the gains made
